Returns & Refund Policy

Welcome to Genzs 🎧💙

Thank you for choosing Genzs! Every product is carefully inspected and packed before it's shipped. We hope you love your new earphones, but if something isn't right, we're here to help.

🔁 Returns & Refunds

We accept returns only if your product arrives:

• Damaged during shipping

• Defective due to a manufacturing fault

• Incorrect item received

⚠️ Important

To request a return, replacement, or refund, you must provide a complete unboxing video recorded from the moment the sealed package is opened.

The video helps us verify shipping-related damage and protects both you and our business. Unfortunately, we cannot process claims without an unboxing video.

📸 How to Request a Return

If you've received a damaged or defective product, please email us within 3 days of receiving your order.

Please include:

• Your order number

• Clear photos of the product and packaging

• The mandatory unboxing video

• A brief description of the issue

Once we review your request, we'll contact you with the next steps.

💵 Refunds & Replacements

If your request is approved, you may choose one of the following:

• A full refund to your original payment method, or

• A replacement product (subject to stock availability)

Approved refunds are generally processed within 3–7 business days.

❌ Non-Returnable Items

We cannot accept returns or refunds for:

• Change of mind

• Ordering the wrong product

• Preference regarding color, style, or model

• Products damaged due to misuse, accidents, water damage, or unauthorized repairs

• Products returned without prior contact

• Claims submitted without the required unboxing video

• Requests made more than 3 days after delivery

📩 Contact Us

If you have any questions or would like to request a return or refund, please contact us:

Email: cozysocks01@gmail.com

Thank you for shopping with Genzs. We're committed to delivering quality audio products and providing you with the best shopping experience possible. 🎧💙