Shipping Policy

Welcome to Genzs 🎧✨

Thank you for choosing Genzs! We're excited to get your new audio gear packed with care and delivered to your doorstep. Every order is carefully inspected before shipping to ensure it reaches you in excellent condition.

🌍 Where We Ship

We currently ship across India. If you're unsure whether we deliver to your location, feel free to contact us—we're always happy to help.

⏱️ Order Processing

All orders are processed within 2–4 business days (excluding weekends and public holidays).

During high-demand periods, such as sales or festive seasons, processing may take a little longer. If there are any significant delays, we'll keep you informed via email.

🚚 Shipping Time

Once your order has been shipped, estimated delivery times are:

• India: 5–10 business days

Delivery times are estimates and may vary depending on your location, courier operations, weather conditions, or other unforeseen circumstances.

📦 Order Tracking

As soon as your order is shipped, you'll receive a confirmation email or SMS with your tracking details, so you can follow your package every step of the way.

🚫 Delays & Delivery Issues

While we work with trusted courier partners, occasional delays may occur due to:

• Weather conditions

• Public holidays

• High shipping volumes

• Courier service disruptions

• Incorrect or incomplete shipping addresses

If your order is delayed or you need assistance, our support team is here to help.

📩 Contact Us

For any shipping-related questions, please contact us at:

Email: cozysocks01@gmail.com

Thank you for shopping with Genzs. We appreciate your trust and can't wait for you to experience premium sound with your new earphones! 🎧💙